Support & Care

IT Maintenance & Support Services

Keep your systems secure, up-to-date, and running smoothly with expert IT support. From application monitoring to system updates and disaster recovery — our services are built to prevent downtime, resolve issues quickly, and help your team stay focused on core tasks.

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What IT Maintenance brings to your business

IT maintenance ensures your systems run smoothly, securely, and without interruptions. It helps maintain business continuity, reduce downtime, and prevent costly failures through regular updates, monitoring, and performance optimization.

With proactive maintenance, you avoid risks before they impact your operations — improving system reliability, extending infrastructure lifespan, and keeping your data protected. SmithySoft delivers scalable IT maintenance solutions that support your growth and free your team to focus on core business goals.

Our services

Website & web app maintenance

Our experts maintain and optimize your websites and web apps to ensure speed, security, and reliability. From regular updates to bug fixes and performance improvements, we help you deliver seamless digital experiences across all platforms.

Application stability & monitoring

At SmithySoft®, we provide continuous monitoring and support to keep your business-critical applications stable, fast, and always available. Our team proactively identifies and resolves issues before they affect performance, ensuring smooth operation and minimal downtime.

Security & threat protection

SmithySoft® offers end-to-end security management — including real-time threat detection, vulnerability assessments, and incident prevention. We help you protect sensitive data, maintain compliance, and defend your systems against evolving cyber threats.

Software & patch updates

We take care of all system updates, patches, and version control to keep your infrastructure safe and up-to-date. Our process ensures secure deployment with minimal disruption, improving performance and preventing security gaps.

Disaster recovery & continuity

Our team designs custom recovery strategies to help your business stay resilient during unexpected failures. We set up automated backups, failover systems, and recovery procedures to ensure business continuity when it matters most.

Issue diagnosis & resolution

At SmithySoft®, we don’t just fix symptoms — we solve problems at their source. Our engineers analyze recurring issues in depth, apply lasting fixes, and help you prevent future disruptions with smarter system management.

Key benefits of our IT support and maintenance services

We help your business run without interruptions, stay secure, and scale confidently with expert IT support and regular system care.

1

Less downtime, more focus

Our proactive monitoring and rapid issue resolution minimize downtime and keep your operations running smoothly. Your team can stay focused on strategic tasks instead of troubleshooting technical problems.

2

Strong security, fewer risks

We continuously monitor, patch, and protect your systems to defend against vulnerabilities and evolving cyber threats. Our security-first approach helps reduce risks, ensure compliance, and protect sensitive data.

3

Cost control and predictability

With SmithySoft®, you get reliable support without the overhead of a full in-house IT team. Our structured service plans make budgeting easier while reducing the long-term costs of reactive fixes and emergencies.

4

Flexible support for any stage

Whether you're a startup or scaling enterprise, our services adapt to your evolving needs. From day-to-day maintenance to long-term planning, we provide the expertise and flexibility to support your growth.

Simplify Your IT Maintenance & Support

Let’s discuss how SmithySoft® can handle the technical side, so your team can focus on what really matters.

Support & Maintenance you can rely on

From initial setup to long-term optimization, SmithySoft® delivers reliable maintenance and support built to grow with your business.

Planning & Assessment

  • In-depth system and infrastructure audits
  • Cost analysis and capacity planning
  • Risk identification with mitigation strategies

Setup & Transitions

  • Full environment setup with CI/CD integration
  • Documentation and knowledge handover
  • Smooth onboarding for your internal teams

Monitoring & Reporting

  • 24/7 system monitoring and incident response
  • Monthly reports with actionable insights
  • Custom dashboards for full visibility into performance

Ongoing optimization

  • Automation of routine tasks and issue prevention
  • Infrastructure tuning for better speed and stability
  • Regular process and documentation reviews for continuous improvement

Why outsource Maintenance & Support

Outsourcing your IT support gives you flexibility, reliability, and access to specialized expertise  all without the complexity and cost of expanding your internal team. It’s a smarter way to scale operations, improve performance, and keep your systems running strong.

Skilled technical experts

Our team includes experienced engineers and system architects who’ve supported everything from startup environments to enterprise-scale infrastructure. With a deep understanding of modern stacks, automation, and cloud ecosystems, we bring in best practices that reduce risk and accelerate delivery — from day one.

Faster results with less stress

By offloading ongoing maintenance and support to our team, your internal developers and IT staff can focus on innovation instead of troubleshooting. We bring structured workflows, 24/7 monitoring, and rapid response protocols — all designed to resolve issues quickly and keep things moving without delays or bottlenecks.

Smarter spending & Budget control

Outsourced support eliminates the overhead of full-time hires while giving you the flexibility to scale services up or down as needed. Our transparent pricing models and proactive approach reduce the likelihood of costly emergencies, making it easier to plan and control your IT budget over time.

Long-term support for legacy Ruby on Rails versions

Ruby versionsRuby versions
  • Community support
  • SmithySoft support

A full house of latest tech stack

We use a wide range of modern technologies and frameworks to deliver scalable, high-performance software tailored to your needs.

ruby logo
Ruby
nodejs logo
Node.js
rails logo
Ruby on Rails
sinatra logo
Sinatra
stimulus-reflex logo
Stimulus Reflex
javascript logo
Javascript
angular logo
Angular
react logo
React
next-js logo
Next.js
vue-js logo
Vue.js
react-native logo
React Native
expo logo
Expo
ios logo
iOS
android logo
Android
flutter logo
Flutter
ionic logo
Ionic
capacitor-js logo
Capacitor
aws logo
AWS
heroku logo
Heroku
docker logo
Docker
kubernetes logo
Kubernetes
terraform-enterprise logo
Terraform
ruby logo
Ruby
nodejs logo
Node.js
rails logo
Ruby on Rails
sinatra logo
Sinatra
stimulus-reflex logo
Stimulus Reflex
javascript logo
Javascript
angular logo
Angular
react logo
React
next-js logo
Next.js
vue-js logo
Vue.js
react-native logo
React Native
expo logo
Expo
ios logo
iOS
android logo
Android
flutter logo
Flutter
ionic logo
Ionic
capacitor-js logo
Capacitor
aws logo
AWS
heroku logo
Heroku
docker logo
Docker
kubernetes logo
Kubernetes
terraform-enterprise logo
Terraform

Flexible software Maintenance & Support

From startups to mid-sized enterprises, our IT maintenance and support services adapt to your needs

Small & medium businesses
Startups

Mid-sized businesses often face the challenge of growing technical demands without the resources to expand an internal IT team. SmithySoft provides a reliable, scalable support model that bridges that gap. Our experts work as an extension of your team — seamlessly integrating into your operations to deliver 24/7 system monitoring, incident resolution, and continuous performance improvements.

We take care of essential maintenance tasks, apply timely security patches, optimize infrastructure performance, and ensure your systems are always aligned with your business goals. With our support, you can avoid downtime, reduce operational risk, and scale confidently, all while keeping your IT costs under control.

Small & medium businesses

Mid-sized businesses often face the challenge of growing technical demands without the resources to expand an internal IT team. SmithySoft provides a reliable, scalable support model that bridges that gap. Our experts work as an extension of your team — seamlessly integrating into your operations to deliver 24/7 system monitoring, incident resolution, and continuous performance improvements.

We take care of essential maintenance tasks, apply timely security patches, optimize infrastructure performance, and ensure your systems are always aligned with your business goals. With our support, you can avoid downtime, reduce operational risk, and scale confidently, all while keeping your IT costs under control.

Startups

Startups need to move fast — but without a solid IT foundation, growth can quickly lead to instability. At SmithySoft, we help early-stage companies launch and scale without the overhead of building a full IT department. From day one, we ensure your infrastructure is reliable, secure, and built for agility.

Our team sets up and maintains monitoring systems, handles ongoing updates, resolves technical issues, and supports your tech stack as it evolves. Whether you're iterating on an MVP or expanding to serve more users, we keep your systems stable and secure — so you can focus on product development, customer experience, and scaling your business with peace of mind

Certificates

Certificate in Website Hacking and Penetration Testing
ISTQB Certified Tester Foundation Level certificate
Certificate of completion for Designing User Interfaces & Experiences (UI/UX) from IBM Developer Skills Network, powered by Coursera
Certificate of completion for Google UX Design
Certificate of completion for Interaction Design Foundation
Top company Ruby on Rails developer in 2024 certificate
Certificate recognizing best web developers in Boston 2023
Certificate recognizing as top web developers and disability-owned business in 2024
Certificate recognizing best web developers in Atlanta 2024
Certificate recognizing top app development company in the non-profit sector, Ukraine
Global Spring 2024 Certificate
Certificate recognizing top software developers in non-profit sector, Ukraine

Our success stories

Discover how SmithySoft's solutions have helped clients create immersive and impactful applications.

Graphical assistant for Augmented reality app

SmithySoft® developed an augmented reality editor that enables users to create interactive business cards with digital layers such as videos, links, and 3D elements. The tool provides a real-time view for testing and refining designs, offering an intuitive way to connect printed cards with digital content.
Support & Maintenance AR & VR Startup Product development Software testing
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Europe

Industry

Education

Online book shop for Snipsl Media GmbH

With the developed system for selling and delivering multimedia e-books integrated into the self-publishing Platform, consumers can purchase the e-books in a few simple and intuitive steps.
Support & Maintenance Software audit Product development Software testing
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Europe

Industry

E-commerce

Reengineering and ongoing development of a fundraising platform

Replacing the outdated solutions enhanced the efficiency of the Customer's IT environment, accelerated the implementation of new features, and enabled seamless integration with a variety of services.
Support & Maintenance Product development AI SaaS CTO as a Service Re-engineering
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USA

Industry

Fundraising

FAQ

IT Support and IT Maintenance are closely related but serve different purposes in managing your systems effectively.IT Support is reactive — it provides immediate help when technical issues arise. This includes troubleshooting, resolving software or hardware problems, and assisting users with technical questions. It’s focused on fixing problems quickly to restore normal operations.IT Maintenance, on the other hand, is proactive. It involves routine tasks like applying updates, monitoring system performance, managing backups, and optimizing infrastructure. The goal is to prevent issues before they happen and keep everything running efficiently.In short, IT Support fixes problems, while IT Maintenance helps prevent them. Most businesses benefit from a combination of both to stay secure, stable, and productive.
Outsourcing allows businesses to gain access to expert-level support without hiring full-time staff. This approach lowers costs, reduces the burden on internal teams, and gives you access to modern tools and industry best practices. With an experienced IT partner, you can resolve issues faster, prevent problems before they occur, and focus internal resources on strategic growth instead of routine tech maintenance.
Absolutely. Small businesses and startups often lack the resources to build an internal IT department. Outsourced maintenance and support offer a cost-effective way to ensure systems are secure, up-to-date, and ready to scale. This helps prevent costly downtime and gives founders peace of mind knowing their technology foundation is stable and reliable.
IT maintenance should be an ongoing process, not a one-time task. System health checks, performance audits, and updates should be scheduled regularly—weekly, monthly, or quarterly—depending on your infrastructure. Security updates and patches should be applied as soon as they are released to reduce exposure to threats. Continuous monitoring ensures real-time response to any anomalies or failures.

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Galina Berezina

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Igor Bilan

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