Corporate responsibility at SmithySoft
We apply engineering discipline to responsibility: clear goals, secure practices, measurable progress.
Accelerating responsibility from baseline
Responsibility in practice
How we deliver responsibly to clients — day to day.
Responsible delivery standards
We operate with defined ownership, documented delivery standards, and early risk surfacing to prevent late-stage surprises and rework.
Accountability across the product cycle
We work across the full product lifecycle — from early validation to scaling and long-term support — without handover gaps.
Responsible acceleration
We apply AI-assisted automation selectively to reduce routine workload, while preserving human judgment, controlled access, and client-aligned data handling.
Governance, Ethics & Responsible operations
Responsibility at SmithySoft® is managed close to delivery. Since incorporating as an LLC in Ukraine, we’ve strengthened governance and long-term accountability through an expanded leadership and ownership model.
We keep operations transparent and predictable through clear risk ownership, fair contracting, and disciplined client data handling.
Project ownership
Every engagement has a named owner for scope, risk, and outcomes.
Commercial integrity
Fair pricing, no hidden terms, and zero-tolerance for corruption.
Client data protection
GDPR-aligned where applicable — DPA-ready, least-privilege access, and defined data retention/deletion practices.
Annual reporting
Sustainability reporting launched with a 2023–2025 baseline report; cadence will evolve as measurement systems mature.
Our commitment & Identity
Our commitment & Identity
From the beginning, SmithySoft® has been built on the decision to take ownership of our work and to operate with shared standards — even under uncertainty. Through growth, a global pandemic, and the full-scale war in Ukraine, this commitment has remained unchanged.
Today, our identity is defined by four pillars that guide how we engineer, partner, and stand behind outcomes:
Our path to a responsible operating model
2019-2020
2019-2020
Foundation
- Initial engineering practice formed during COVID-19 disruption.
- Early focus on delivery discipline, documentation, and technical clarity.
- First long-term client relationships established.
2021-2022
2021-2022
Continuity under pressure
- Delivery continuity maintained through global instability and war onset.
- Remote-first operating model stabilized across projects.
- Knowledge retention and communication discipline reinforced.
2023-2024
2023-2024
Governance and structure
- SmithySoft® incorporated as an LLC in Ukraine.
- Diia.City residency obtained, including annual independent compliance audits.
- Internal processes formalized across discovery, delivery, and reporting.
2025 - Now
2025 - Now
Responsibility as a system
- Ownership and leadership structure expanded to reduce key-person risk.
- First Sustainability Report published.
- Responsible delivery practices consolidated across full product lifecycle.
This Sustainability Report — our first — marks an important step forward. It establishes the baseline from which we plan, measure, and improve our impact. It reflects both what we have accomplished and the areas where we intend to grow.
None of this would have been possible without the people behind SmithySoft — those who build, support, teach, learn, volunteer, and continue doing their work with clarity, discipline, and commitment in difficult times. To our clients, partners, and colleagues: thank you for your trust and collaboration.
Igor Bilan, CEO
Our responsibility focus areas
People
We build a stable engineering team by investing in skills, clear working conditions, and long-term retention. Reliability is part of delivery quality — especially in complex environments.
Customers
Full product lifecycle support remained our default model: from validation to scaling and long-term support.
Community
SmithySoft’s community impact focuses on strengthening Ukraine’s business resilience during wartime through continued operations, structured ecosystem participation, and planned civil-defense support.
Environment
We keep environmental impact low through how we operate: remote-first work, paperless processes, and responsible cloud use. The goal is measurable alignment — not big pledges without data.
How we report
Our Sustainability Report is structured around ESG themes and references selected GRI Standards to keep disclosures consistent and comparable year-to-year.
GRI Standards referenced
302, 306, 401, 404, 413
SmithySoft supports the realization of the SDGs
Sustainability report 2023–2025
Our first Sustainability Report covers January 1, 2023 – December 31, 2025. It documents how we operated and what we improved across governance, delivery practices, people and culture, community participation, and environmental footprint — and sets the baseline for future updates.
Explore all chapters
CEO message
From 2019 to 2025: how SmithySoft® developed around responsible engineering and disciplined delivery.
In this chapter: operating pillars, wartime resilience context, key governance decisions (LLC 2023, leadership and ownership expansion 2025), and long-term product direction.
About SmithySoft
Who we are and what we deliver: a Ukrainian, engineering-driven software partner for full-cycle digital product development.
In this chapter: company evolution and governance baseline, what we do (services), who we serve (mid-market and startups), and how we work (structured discovery, disciplined delivery, continuous support).
Responsible provider
How we reduce delivery uncertainty through a structured partnership model, predictable delivery practices, and responsible handling of data and AI across the full product lifecycle.
In this chapter: partnership model and full‑cycle service portfolio, quality and delivery principles, data protection and compliance, responsible AI and innovation, risk management, and long‑term knowledge continuity.
Responsible employer
How we maintain stability and professional execution as a remote-first employer operating in Ukraine under wartime conditions.
In this chapter: team evolution (2019–2025), roles and competencies, leadership and ownership structure, working model (remote-first and resilience office), culture and values, learning and development, employee support practices, and crisis continuity.
Community impact
How we contribute to Ukraine’s business and tech ecosystem through education, participation, and responsible wartime initiatives.
In this chapter: entrepreneurship and training programs (Pochatok, Vidvazhna 2, Growth Factory), ecosystem participation (conferences and forums), contribution to Ukraine’s business environment during war, and planned structured support for mobilized employees and civil-defense-related initiatives.
Environmental sustainability
Low operational footprint by design — driven by how we work rather than high-level pledges.
In this chapter: remote-first model impact, cloud-based infrastructure reliance, reduced material consumption through digital workflows, practical sustainability practices in the resilience office, and next steps toward measurable environmental indicators.
About the report
What this report covers and how it was compiled — the baseline for future ESG and GRI-light sustainability updates.
In this chapter: reporting period (Jan 1, 2023 – Dec 31, 2025), scope (SmithySoft LLC and active team), data sources and methodology, forward-looking statements, and contact for sustainability inquiries.
Contact & Press kit
How to reach SmithySoft® and access the latest Sustainability Report and key company information.
In this chapter: contact details for general and sustainability inquiries, links to the press kit, overview of services, careers information, and official company profiles.
Transform sustainability challenges into opportunities
For clients, we turn ESG expectations into practical execution — from responsible product decisions to GRI-referenced sustainability reporting.
FAQ
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